Microsoft's recently announced Q2 2012 service release of Dynamics CRM 2012 will have some very interesting features, including mobile access, multi-browser support and industry templates.
Work with one of my major clients was becoming increasingly complex to coordinate once the suppliers had been selected to deliver changes as part of a major systems overhaul. In all, five parties became involved in the programme, delivering new APIs to the membership system to enable online joining, renewals and exam entry; a new website supplier and a new website; and the installation of Microsoft Dynamics CRM.
There have been some interesting announcements by Microsoft on its Dynamics CRM product and additions it is making for the charity sector. See: